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ORDERING & PAYMENT

 

Payment Options

We accept VisaMasterCardDiscover, and American Express credit card payments through AguaMunda.com. If you would like to use an alternative mode of payment, please inquire directly at contact@aguamunda.com. 

Adding A PRODUCT to Your CART

When viewing an item from the Products menu, you can add an item to your cart by simply selecting a model and specifying quantity needed. To add the product to your cart, you click the "Add To Cart" button. 

Placing an Order

After you have selected and added items to your cart, click on the Cart icon in the top right corner.  Here, you may review all items in your cart, update quantities, remove items or return to individual product pages.  Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order. 

Checking Out

  • Step 1
    When you are prepared to check out, click on the Cart icon in the top right corner of the page and review your item(s).
  • Step 2
    After you have sufficiently reviewed your items, click the "Checkout" button at the bottom of the page. Enter your billing address information.  If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step.  Or, you may edit your shipping address to a different address by clicking edit.
  • Step 3 
    Next, choose which shipping method you would like to use for delivery. 
  • Step 4
    To complete your order, simply confirm by reviewing the order totals and entering in your payment information.  We accept Visa, MasterCard, Discover and American Express credit card payments. Then click the "Complete Order" button.  Upon completion, you will be given an order number and you will receive an email confirmation of your order details. 

Placing an Order by TELEPhone

Please call our customer service line +01 510 684 9305 to place your order by phone. Our hours of operation are Monday-Friday from 7:30 am - 4:00 pm PST.  

 

 
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SHIPPING & HANDLING

 

International Orders

DHL is Agua Munda's preferred shipping company. 

If for some reason another shipping carrier is required, please contact us directly at contact@aguamunda.com.

At Agua Munda, we strive to fulfill our orders in a timely and expedient manner. However, we do not bear responsibility for shipping or border delays.

It is the purchaser’s responsibility to comply with their countries regulations, including payment of applicable tariffs or taxes. These fees are not included in the cost of your order. Agua Munda recommends that you inquire with your country's custom office prior to ordering our products.

 
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RETURN POLICY

 

We assemble all of our products from parts manufactured by third parties that we believe to be responsible manufacturers whose products conform to published specifications. We also inspect all parts before assembling them into the products we sell, and we assemble and package all of our products carefully. 

On this basis we guarantee all of our items to work and be free of defect, but we disclaim any other express or implied warranty and our liability is expressly limited to the replacement of defective products or parts or a refund of the purchase price. 

If any damage should occur during the shipping process, please contact us within 7 days of receipt to arrange for a replacement of the defective product or part. After 7 days have passed, the purchaser is responsible for the shipping costs. 

Non-defective items may be returned in their original condition within 14 days of receipt. A full refund can be processed if the item(s) is returned unused in it's original packaging. Refunds will be processed after the item(s) have been successfully returned and inspected. We will not process a refund if the product has been damaged or modified in any way. 

UNCLAIMED PACKAGE RETURN

If the package is returned for one of the following reasons,

  • incorrect shipping address
  • the buyer is unavailable to receive the order
  • refusal at time of delivery or pick up
  • unpaid broker fee or tax

Agua Munda will deduct our shipping cost before refunding the purchase price of the items.

 
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DISCLAIMER

 

All agreements for the sale of Agua Munda products and any related services provided by Agua Munda are governed by the internal laws of the State of California. Any dispute or claim relating in any way to any Agua Munda product or service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. Any such arbitration proceedings shall be conducted under the Federal Arbitration Act of the United States of America and federal arbitration law. 

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of our agreement and applicable law as a court would.

We each agree that all proceedings, whether before an arbitrator or in small claims court, shall be conducted in the San Francisco Bay Area and on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

 
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PRIVACY POLICY

 

Protecting your private information is our priority. This Statement of Privacy governs data collection and usage. By using the Agua Munda website, you consent to the data practices described in this statement.

COLLECTION OF PERSONAL INFORMATION

Agua Munda may collect anonymous demographic information, which is not unique to you, such as your time spent on-site, page visits or referring website addresses. 

Information about your computer hardware and software may be automatically collected by Agua Munda. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used only for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Agua Munda website.

Agua Munda encourages you to review the privacy statements of websites you choose to link to from AguaMunda.com so that you can understand how those websites collect, use and share your information. Agua Munda is not responsible for the privacy statement or other content on websites outside of the Agua Munda website.

USE OF PERSONAL INFORMATION

Agua Munda does not sell, rent or lease its customer lists to third parties under any circumstances.

Agua Munda collects and uses your personal information to operate it's website and deliver the services you have requested.

Agua Munda may also use your personally identifiable information to inform you of other products or services available from Agua Munda and its affiliates. Agua Munda may also contact you to research your opinion of current services or of potential new services that may be offered.

Agua Munda may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Agua Munda and its customers, and they are required to maintain the confidentiality of your information.

Agua Munda may keep track of the websites and pages our users visit within AguaMunda.com in order to determine what Agua Munda product and services are popular. This data is used to deliver customized content and advertising within AguaMunda.com to customers whose behavior indicates that they are interested in a particular subject area.

Agua Munda will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: a) conform to the edicts of the law or comply with legal process served on Agua Munda or the site; b) protect and defend the rights or property of Agua Munda; and c) act under exigent circumstances to protect the personal safety of user of AguaMunda.com, or the public. 

SECURITY OF YOUR PERSONAL INFORMATION

Agua Munda secures your personal information from unauthorized access, use or disclosure.

CONTACT INFORMATION

Agua Munda welcomes your questions or comments regarding this Statement of Privacy. If you believe that Agua Munda has not adhered to this Statement, please e-mail contact@aguamunda.com.